Seller
ZICCA INC
Business Address
2-1-10 Togoshi, Shinagawa-ku, Tokyo 142-0041, Japan
Phone Number
+81-3-5749-4664
Representative
Okamoto Nao
Customer Support Hours
11:00 AM – 6:00 PM (Japan Standard Time)
Closed on weekends and Japanese national holidays.
Selling Price
All prices displayed on this website include Japanese consumption tax (where applicable).
Shipping charges vary depending on the destination country and shipping method. The applicable shipping fee will be calculated and displayed during checkout before payment is completed.
Payment Methods
Payment is accepted by the methods displayed during checkout.
Payment is processed at the time the order is placed.
Delivery Time
Orders are generally shipped within 1–3 business days after payment confirmation unless otherwise stated.
Estimated delivery times after shipment are:
- 0–2 kg (Japan Post ePacket): Economy Shipping – approximately 7–14 business days (up to 21 business days depending on destination and customs processing)
- 2–30 kg (EMS Worldwide): Express Shipping – approximately 3–5 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other unforeseen circumstances.
Returns and Exchanges
If the product is defective, damaged during shipping, or the wrong item is delivered, please contact us within 7 days of receiving your order. We will provide a replacement or refund as appropriate.
We do not accept returns or exchanges due to customer preference, including changes of mind, unless required by applicable law.
Order Cancellation
Orders cannot be cancelled once they have been shipped.
If you wish to cancel an order before shipment, please contact us as soon as possible. We will make every effort to accommodate your request, but cancellation cannot be guaranteed once order processing has begun.
Additional Fees
Customers are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.
Order Processing Time
Orders are typically processed and shipped within 1–3 business days after payment has been successfully confirmed. Processing times may be extended during holidays, promotional periods, or due to unforeseen circumstances.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT/GST, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please contact your local customs office for more information before placing your order.
Returns and Exchanges
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund where appropriate.
We do not accept returns or exchanges for reasons of personal preference, including changes of mind, incorrect ordering, or other customer-related reasons, unless otherwise required by applicable law.
Order Cancellation
Orders may be cancelled before they have been shipped.
Once an order has been shipped, it cannot be cancelled. If you wish to request a cancellation before shipment, please contact us as soon as possible. While we will do our best to accommodate your request, cancellation cannot be guaranteed once order processing has begun.
Lost or Delayed Shipments
Estimated delivery times are provided for reference only and are not guaranteed.
Delivery delays caused by customs clearance, postal services, weather conditions, transportation issues, or other circumstances beyond our control are not the responsibility of ZICCA INC.
If your shipment appears to be lost, please contact us and we will assist you in investigating the shipment with the carrier.
Accepted Payment Methods
We accept the following payment methods (availability may vary by region):
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All payments are securely processed through Shopify's payment system or authorized third-party payment providers.