Shipping costs are calculated at checkout based on the destination country or region, package weight, and shipping method.
The final shipping fee will be displayed before you complete your order.
- Orders are processed within 3~5 business days after payment has been confirmed.
- Shipping rates vary depending on the destination and the size or weight of your order.
- International delivery times vary depending on the destination country and customs procedures.
- Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country.
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- Please ensure that your shipping address is correct before placing your order. We are unable to guarantee redelivery or refunds for packages returned due to an incorrect or incomplete address.
- We are not responsible for delays caused by customs clearance, weather conditions, carrier issues, or other circumstances beyond our control.
- If your package has not arrived within 30 days after receiving the shipping confirmation email, please contact us at mateus.info@zicca.co.jp with your order number.
- We are unable to mark packages as gifts or declare a lower value than the actual purchase price on customs documents.